Capture App: Photos Not Appearing in Gallery
Photos from the capture app or Watch Folder should show in the event gallery soon after they're taken. When they don't, check these in order.
1. Open SyncOn iPhone or iPad, tap the cloud icon at the top right. It tells you what's happening:
- All synced: everything is up
- Uploading N of M: on its way
- Offline — N pending: waiting for a connection
- Red means something needs attention. Tap RETRY on the failure banner.
On a Mac, open Event Sync and use Retry All Failed.
2. Check the network- Venue wifi is often overloaded. Try a phone hotspot to rule it out.
- Guest wifi with a sign-in page blocks uploads until someone signs in through Safari.
3. Check the eventPhotos go to the event open in the app. Check the event name at the top.
4. Bring the app to the frontWhen the app comes back to the foreground, uploads that were paused start again.
5. Watch Folder (Mac)- The watched folder must be the exact folder your editor exports to
- It picks up JPEG, PNG, TIFF, HEIC, and RAW files (Canon, Nikon, Sony, Fuji, Olympus, Panasonic, and DNG)
- When you add a folder that already has files in it, choose Upload N Files or Watch New Only
Photos wait on the deviceWith no connection, photos stay on the device and upload when it reconnects. Closing the app or losing wifi for hours doesn't lose them. Don't delete the app while photos are still waiting.
1. Open SyncOn iPhone or iPad, tap the cloud icon at the top right. It tells you what's happening:
- All synced: everything is up
- Uploading N of M: on its way
- Offline — N pending: waiting for a connection
- Red means something needs attention. Tap RETRY on the failure banner.
On a Mac, open Event Sync and use Retry All Failed.
2. Check the network- Venue wifi is often overloaded. Try a phone hotspot to rule it out.
- Guest wifi with a sign-in page blocks uploads until someone signs in through Safari.
3. Check the eventPhotos go to the event open in the app. Check the event name at the top.
4. Bring the app to the frontWhen the app comes back to the foreground, uploads that were paused start again.
5. Watch Folder (Mac)- The watched folder must be the exact folder your editor exports to
- It picks up JPEG, PNG, TIFF, HEIC, and RAW files (Canon, Nikon, Sony, Fuji, Olympus, Panasonic, and DNG)
- When you add a folder that already has files in it, choose Upload N Files or Watch New Only
Photos wait on the deviceWith no connection, photos stay on the device and upload when it reconnects. Closing the app or losing wifi for hours doesn't lose them. Don't delete the app while photos are still waiting.
troubleshootingcapture-appuploadwifiqueuelan-sync