Capture App: Photos Not Appearing in Gallery
Photos shot from the iOS Capture app or watch folder should appear in the event gallery within seconds. When they don't, check these in order.
1. Check the connection indicatorOpen the Capture app. Top of the screen shows:
- Green dot — connected, uploads happening live
- Yellow dot — queued, will upload when reconnected
- Red dot — disconnected, fix wifi and try again
2. Check wifi- The venue wifi may be saturated. Switch to your hotspot for a quick test.
- Captive portals (guest wifi with a sign-in page) block uploads silently. Switch networks.
- Some venues block port 443 on guest networks. Test from your phone hotspot.
3. Check the upload queueOpen the app → Settings → Upload Queue. You'll see every pending photo with status:
- Queued — waiting to upload
- Uploading — in progress
- Failed — tap Retry
If the queue is growing faster than it drains, you're capturing faster than your network. Switch to LAN-sync mode (Settings → Network → LAN Sync) — photos upload to a local Mac which then pushes to the cloud.
4. Verify the right eventUploads land in whatever event is currently active. Open the app → top bar → confirm the event name matches what you intend.
5. Force-quit and reopenIf nothing shows but the dots look green:
1. Force-quit the Capture app (swipe up, swipe away)
2. Reopen it
3. The app re-checks the queue on launch and resumes any stuck uploads
6. Watch folder (desktop)If you're using the desktop watch folder:
- Verify the watched folder matches your Lightroom or Capture One export folder
- Check the file extension — only .jpg, .jpeg, .png are watched by default
- Make sure your editor finishes writing the file before the app picks it up (a few seconds buffer)
Nothing ever lostPhotos queue locally on the device. Even if you close the app, lose wifi for hours, or the venue's network is down all day — photos resume uploading as soon as you reconnect. We've never lost a queued photo.
1. Check the connection indicatorOpen the Capture app. Top of the screen shows:
- Green dot — connected, uploads happening live
- Yellow dot — queued, will upload when reconnected
- Red dot — disconnected, fix wifi and try again
2. Check wifi- The venue wifi may be saturated. Switch to your hotspot for a quick test.
- Captive portals (guest wifi with a sign-in page) block uploads silently. Switch networks.
- Some venues block port 443 on guest networks. Test from your phone hotspot.
3. Check the upload queueOpen the app → Settings → Upload Queue. You'll see every pending photo with status:
- Queued — waiting to upload
- Uploading — in progress
- Failed — tap Retry
If the queue is growing faster than it drains, you're capturing faster than your network. Switch to LAN-sync mode (Settings → Network → LAN Sync) — photos upload to a local Mac which then pushes to the cloud.
4. Verify the right eventUploads land in whatever event is currently active. Open the app → top bar → confirm the event name matches what you intend.
5. Force-quit and reopenIf nothing shows but the dots look green:
1. Force-quit the Capture app (swipe up, swipe away)
2. Reopen it
3. The app re-checks the queue on launch and resumes any stuck uploads
6. Watch folder (desktop)If you're using the desktop watch folder:
- Verify the watched folder matches your Lightroom or Capture One export folder
- Check the file extension — only .jpg, .jpeg, .png are watched by default
- Make sure your editor finishes writing the file before the app picks it up (a few seconds buffer)
Nothing ever lostPhotos queue locally on the device. Even if you close the app, lose wifi for hours, or the venue's network is down all day — photos resume uploading as soon as you reconnect. We've never lost a queued photo.
troubleshootingcapture-appuploadwifiqueuelan-sync