iPad Won't Sign In
The capture app needs internet to sign in the first time on a device. After that, it keeps working without a signal.
First sign-in needs internetThe first time you sign in on a device, the app has to reach BrandStudio to check your account and download your events. If the venue wifi is bad, sign in before you leave for the venue.
After that, it works offlineOnce you've signed in on the device:
- Your events stay on the device
- You can shoot with no signal. Photos wait and upload later.
- Your sign-in lasts 30 days and renews while you use the app
Sign-in messages
'Invalid email or password': check both. Caps Lock is the usual culprit on an iPad keyboard. Reset your password from app.brandstudiohq.com if you need to.
'No internet connection': the device is offline. Try a hotspot.
'Can't reach BrandStudio' or 'Connection timed out': the device has a network but can't get through. Usually a guest wifi sign-in page or a blocked network. Try a hotspot.
Two-Factor Authentication: enter the 6-digit code from your authenticator app, or a backup code.
Guest wifi with a sign-in pageThe iPad shows wifi connected, but the app can't get through. Open Safari, load any page, and finish the venue's sign-in. Then try the app again.
Last resort: reinstallIf nothing else works, delete the app, reinstall it from TestFlight, and sign in again.
Photos that already uploaded are safe. Photos still waiting to upload are lost, so don't reinstall mid-event if Sync shows anything pending.
First sign-in needs internetThe first time you sign in on a device, the app has to reach BrandStudio to check your account and download your events. If the venue wifi is bad, sign in before you leave for the venue.
After that, it works offlineOnce you've signed in on the device:
- Your events stay on the device
- You can shoot with no signal. Photos wait and upload later.
- Your sign-in lasts 30 days and renews while you use the app
Sign-in messages
'Invalid email or password': check both. Caps Lock is the usual culprit on an iPad keyboard. Reset your password from app.brandstudiohq.com if you need to.
'No internet connection': the device is offline. Try a hotspot.
'Can't reach BrandStudio' or 'Connection timed out': the device has a network but can't get through. Usually a guest wifi sign-in page or a blocked network. Try a hotspot.
Two-Factor Authentication: enter the 6-digit code from your authenticator app, or a backup code.
Guest wifi with a sign-in pageThe iPad shows wifi connected, but the app can't get through. Open Safari, load any page, and finish the venue's sign-in. Then try the app again.
Last resort: reinstallIf nothing else works, delete the app, reinstall it from TestFlight, and sign in again.
Photos that already uploaded are safe. Photos still waiting to upload are lost, so don't reinstall mid-event if Sync shows anything pending.
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