Troubleshooting
10 articles
Photos With No Session
Every photo belongs to a session, and the capture tools start sessions for you. Photo Booth starts one per guest turn; Instant Photo keeps one open until you tap New Session.
Photos Not Tagged to Anyone
Photos show up but aren't linked to anyone?
Can't Find a Guest
Search not finding who you're looking for?
Capture App Shows Offline
The app shows offline or pending?
Upload Queue Stuck
Photos stuck waiting to upload?
Thumbnails Look Blurry
Thumbnails look soft or low resolution?
Session Times Show Wrong Timezone
Times should show in your own time zone.
Session Shows Wrong Guest Count
A session card should show how many guests are in it.
Capture App: Photos Not Appearing in Gallery
Photos from the capture app or Watch Folder should show in the event gallery soon after they're taken. When they don't, check these in order.
iPad Won't Sign In
The capture app needs internet to sign in the first time on a device. After that, it keeps working without a signal.