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Support

Talk to a real person.
Imagine that.

Software is getting less personal. We're going the other way. When you need help with an event, you talk to a real human on our team — the same person who built the thing you're asking about.

Talk to a real person

When you email us, a human replies — usually the person who built the thing you're asking about. No ticket queue, no chatbot trying to deflect you.

We reply same day

Write us in the morning, hear back before the end of the day. During live events we move faster — because you need us to.

We help you plan a hit

Every customer gets a free Event Kickoff Call. We plan around what you want guests to walk away with — then make sure the gear, brand, and delivery are locked in before you step on-site.

Your feedback ships

The bug you found on Friday might be fixed by Monday. When you tell us what you need, we build it — and we tell you when it lands.

Jon, BrandStudio support
Free with every plan

Plan a hit — with a real human

30 minutes with Jon. We'll plan around what you want guests to walk away with, then lock in your brand, gear, and delivery before you step on-site.

  • Set up your brand, domain, and gallery
  • Configure your capture gear (tether, cables, apps)
  • Run a live test together so there are no surprises day-of

Meet your team

The future of software is more personal

As software takes less time to build, we're putting those hours back into the people who support it. You deserve to know the name and face of the person helping you pull off an event.

Jon

Jon

Customer Support & Event Setup

Jon runs Event Kickoff Calls, answers support, and makes sure your first event goes smoothly. Years on the event floor — cameras, cables, photo booths, and every kind of venue.

Got an event coming up?

Book a kickoff call and we'll make sure it goes off without a hitch.