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Messaging

Every message is a brand moment.
Make it count.

Customize the messages guests receive. Schedule follow-ups for the right moment. Use On This Day to resurface event photos weeks or months later — keeping the brand experience alive long after the event ends.

Compose
Hi {name},
Your photos from {event} are ready!
View them here: {link}
01

Compose

Write your message with smart template variables that personalize each send.

select
Audience
All Guests
248
Session
12
Individual
1
248 recipients
02

Audience

Send to everyone, a session, or individual guests. You control the reach.

send
248 / 248 sent
03

Send

Messages go out via SMS and email with real-time delivery tracking.

instant
BrandStudioNew message
Hi Sarah,
Your photos from Annual Gala are ready!
gallery.brandstudiohq.com/my/...
Sent via BrandStudio
04

Receive

Guests get a branded notification with a direct link to their personal gallery.

Bring back the moment with On This Day

Send guests their photos days, weeks, or months after the event. The memory resurfaces right when it matters — and your brand comes with it.

  • Schedule delivery for any date after the event
  • Each guest gets their personal gallery link
  • Guests re-engage and re-share without it feeling like marketing
On This DayScheduled
Apr 5, 2026Gallery delivered to 312 guests
Apr 12, 2026"Remember the Annual Gala? Your photos are still here."
May 5, 2026"One month ago today..." — resurface gallery
3 photos from your night at the Annual Gala

Personalize guest messaging

Every SMS and email that goes out is yours to control. Gallery links, session photos, face match notifications — write it the way your brand speaks.

  • Custom templates for SMS and email per event
  • Merge fields for guest name, event, and session
  • Preview everything before it goes live
Message Template
Template
Hi {name}, your photos from {event} are ready! View them here: {gallery_link}
Preview
Hi Sarah, your photos from Annual Gala are ready! View them here: gallery.acme.com/sarah

Send at the right moment

Gallery links at 9am the morning after a late gala. A thank-you two days later. A "share your favorites" nudge the following week. You set the timing.

  • Schedule messages for specific dates and times
  • Timezone-aware delivery across regions
  • Edit or cancel queued messages anytime
Scheduled Messages
Gallery deliveryApr 6 · 9:00 AM
Sent
Thank you follow-upApr 8 · 10:00 AM
Queued
Share your favoritesApr 13 · 11:00 AM
Queued
On This DayMay 5 · 9:00 AM
Scheduled

Your brand, not ours

Guests never see "BrandStudio." They see the brand that created the experience — your logo, your colors, your sender name.

  • Brand colors and logo in every email
  • Custom sender name and reply-to address
  • Delivery confirmations and open tracking
Acme Eventsphotos@acme-events.com
Your photos from the Annual Gala
Hi Sarah, thank you for joining us! Your branded photos are ready to view and share.
View My Photos
Sent by Acme Events · Powered by BrandStudio

The messaging journey

Every touchpoint is a chance to keep your brand in front of guests. Here's how it plays out.

During the event
Instant delivery
Photos are delivered via SMS the moment they're captured. Guests share while the energy is high.
SMS"Sarah, your photos from the Annual Gala are ready! View them here..."312 delivered · 94% opened
Morning after
Post-event follow-up
Gallery link at 9am. Guests wake up to their photos, re-share on social, and your brand rides the wave.
Email"Your photos from last night are ready to download and share..."312 sent · 78% opened
1 week later
Share your favorites
A gentle nudge to share. Guests who didn't download get a second chance. Your brand stays in their feed.
SMS"Your Annual Gala photos are still available. Share your favorites!"186 sent · 62% opened
1 month later
On This Day
The memory resurfaces. Guests re-engage with photos they forgot about. Your brand comes back naturally.
Email"One month ago today... remember the Annual Gala? Your photos are still here."312 sent · 71% opened
1 week before next event
Build anticipation
Send last year's gallery before this year's event. Remind them why they should come back.
Email"The Annual Gala is back. Remember last year? Your photos are still here..."Scheduled · Apr 1, 2027

Help Articles

Messages & Notifications

Compose and send custom SMS and email messages to guests.

When Do Guests Get Notified?

Automatic triggers and timing for guest notifications.

Notification Not Received?

Troubleshoot when a guest reports missing messages.

Help CenterBrowse all guides, FAQs, and troubleshooting

Photos fade from memory. Messages bring them back.

Messaging is included on Engage and Scale plans. On This Day turns a one-time event into an ongoing brand touchpoint.

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